Office Managers

A Medical Office Manager’s Job Is Never Done

Sylvia Aldama and Maria Marin

SDP: How long have you been working in healthcare?
Maria: Thirty years.
Sylvia: 23 years. We’ve worked together six years at this office.

SDP: What do you love most about your job?
Maria: It’s a challenge. It’s interesting. It’s new each day. Especially in our specialty, it’s not your typical office visit.
Sylvia: There’s so many changes, and it’s always evolving, keeping up with changes in medications and Medicare. It’s not boring!

SDCMS Medical Officer Managers Bulletin Board

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SDCMS Medical Office Manager Bulletin Board

WE WANT TO HEAR FROM YOU!
Please send your questions, comments, pictures, ideas — anything that you would like to see on your “Medical Office Manager Bulletin Board” — to me, Sonia, at SGonzales@SDCMS.org, or call me at (858) 300-2782. The first five emails received will be entered into a drawing to receive a “Lunch With the SDCMS Office Manager Advocate!”

SDCMS Announces Its Inaugural "Outstanding Medical Office Manager" Contest

Does your physician think that you are the best office manager in San Diego County? We want to hear about it! SDCMS wants to recognize San Diego County's most outstanding medical office manager, i.e., someone who goes above and beyond their job description, who anticipates problems before they arise, who works efficiently with the practice's time and resources, and who strikes the right balance between control and morale when supervising staff.

A Message From Your Executive Director

I often wonder who has the harder task: the physicians who see patients or the office managers who make everything work up to, but excluding, seeing the patients. This, our third-annual issue of San Diego Physician, is focused exclusively on physicians' office managers because we at the San Diego County Medical Society (SDCMS) recognize that absent effective support from office managers and the office staff, physicians cannot do their job of healing patients.

August 2009 "San Diego Physician" • Office Manager Advocacy

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Features A Message From Your Executive Director Tom Gehring Medical Records Laura A. Dixon, BS, JD, RN, CPHRM, and Susan Shepard, MSN, MA, RN, CPHRM Say You're Sorry Jeffrey J. Denning Make the First Day Count Jeffrey J. Denning Fire Up Your Staff Jeffrey J. Denning Try This Idea Jeffrey J. Denning Backup and Disaster Recovery Gregg Blundell and Ofer Shimrat Become a Certified Medical Coder in Five Days! The Art of the Science of Coding Karrie May Cash Payment From Medi-Cal Patients • Refund Request Time Limits • Pamphlet Translation Requirements Lauren Wendler SDCMS Announces Its Inaugural "Outstanding Medical Office Manager" Contest Influenza Season 2009-10 Wilma J. Wooten, MD, MPH, and Karen Waters-Montijo, MPH Marcus Welby? Ronald J. Glasser, MD Fictitious Name Permits • Negotiating Rates With Nonprofits • Registering a Second Office With the DEA Marisol Gonzalez Maintain Your Practice's Profitability Rhonda Buckholtz

August 2007 "San Diego Physician"

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Features Food Allergy or Food Intolerance Seema Aceves, MD, PhD CMS’ 2007 Physician Quality Reporting Initiative (PQRI) Stephen Carson, MD I Hate Email Tom Gehring Criminal Conviction David Ginsberg Hiring a Minor? Privileges for Smokers? Marisol Gonzalez Dr. Albert Ray’s SDCMS Inaugural Address Albert Ray, MD The Web-based Personal Medical Home Joseph E. Scherger, MD, MPH UCSD Biomedical Library Dominique Turnbow Volunteer Physicians Carol L. Young, MD

The Office Manager Advocacy Issue

We at the San Diego County Medical Society (SDCMS), in addition to doing everything in our power to support our member physicians, understand that their office managers need our support as well. That is why we have on staff, in addition to Marisol Gonzalez, our full-time physician advocate, Lauren Wendler, our full-time office manager advocate!

August 2008 "San Diego Physician"

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Features Caught in a Reimbursement Squeeze Joseph E. Scherger, MD, MPH Family Trusts, Reporting Syphilis, and Hearing-impaired Patients Marisol Gonzalez Interview With Dr. Prem Reddy From Switzerland to San Diego to Hawaii Dean E. Sidelinger, MD, MSEd, Karen Waters-Montijo, MPH, and T. Anne Hassidim, RN, PHN, MSN June 2008 AMA Annual Albert Ray, MD, and Ginnie Yee The Office Manager Advocacy Issue Choosing the Right Electronic Medical Record (EMR) Louise Collins, RN, BSN San Diego Bioethics Commission Lynette Cederquist, MD, and Paula Goodman-Crews, LCSW