"Treating Patients Right" Seminar/Webinar

Tact, Courtesy, and Etiquette in the Medical Practice

Patient goodwill is every practice’s most valuable asset, and when you consider the boost just one courteous, friendly, and helpful employee can be, then it only makes good sense to give every staff member the solid training it takes to deal with patients more effectively.

That’s what this workshop is all about … solid training in patient relations skills, image, and communication techniques. This training is 100% practical, with all the important patient contact skills to keep them coming back and referring to your practice enthusiastically.

TRAINING OBJECTIVE:

Participants in this course will learn techniques to conduct themselves with poise and confidence in routine and difficult interactions with patients and coworkers.

WORKSHOP TOPICS:
• Your Patient Service Roles in the Office
• Using “TLC” to Keep Patients Happy
• The Telephone: Don’t Let It Ruin Your Day
• Improving Written Communication
• Non-verbal Communication: “It’s Not What You Said, …”
• Listening … It’s Half of the Process
• Saying What You Mean … and Making Them Love It
• Projecting Authority to Build Patient Confidence
• And, When You Just Can’t Avoid a Bad Situation
• Special Situations

WHEN: Thursday, February 3, 2011, 11:30am–1:00pm

SEMINAR LOCATION: SDCMS Meeting Room at 5575 Ruffin Road, Suite 250, San Diego, CA 92123

WEBINAR LOCATION: Wherever You Are, With a Computer and Internet Connection

PRESENTER: Practice Performance Group

Click here to download a seminar registration form

Click here to register to attend the webinar 

For additional information please contact Sonia Gonzales at (858) 300-2782 or via email at SGonzales@SDCMS.org